(1) Inquiries by (text) chat with a human operator:

If you would like to have a (text) chat with a human operator, please go to the following webpage and select "Inquiries using (text) chat with a human operator":

https://vm01.sevenbank.co.jp/

Note: Operating times are from 10:00-19:00 (excluding Sat., Sun., and holidays)

Note: You might be unable to connect if the lines are congested.

​

(2) Inquiries by email

Inquiries from Direct Banking can be received (if you have a Seven Bank account).

To make an inquiry, log in and, in the upper right of the window, choose "Help Q&A > Inquiry Form".

https://ib.sevenbank.co.jp/IB/IB_U_CO_002/IB_U_CO_002_100.aspx?Lang=en-US