Seven Bank accepts inquiries via email from both "Customers with an account" and "Customers without an account".

​

【How to Inquire by Email】

1. For customers with an account

Please log on to the Direct Banking Service and submit your inquiry via "Inquiry Form".

We will send the response to your registered email address.

• For those using a personal computer, you can log on directly to the relevant page from here.
• For those using a smartphone, click here.

※Authentication via the Seven Bank International Money Transfer app is required to use the Direct Banking Service.

> About app authentication, click here.

※For first time users of the Direct Banking Service, please register to start using the service.

Click here for more details.

​

2. For customers without an account

Please use the dedicated "Inquiry Form" on our website.

The response will be sent to the email address you entered.

Click here for the "Inquiry Form" for those without an account.

​

【Notes】

• This form cannot be used to answer questions regarding account status investigations or confirmations that require customer verification.
• We only accept general inquiries.
• The inquiry form is operated using "Spiral・Messaging Place", provided by Spiral Co., Ltd.
• Please be sure to check the "Precautions" at the bottom of the input form.