If your logon password has expired, please reset it from the dedicated page.

However, if you do not know your logon ID, you will need to call our Contact Center to complete a procedure.

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■If you know your logon ID (Resetting)

Please reset your password at the "If you forgot your logon password (or if your password has expired)" page.

For smartphone users, click here.

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■If you do not know your logon ID

STEP 1: Inquire with our Contact Center

STEP 2: Please request for the necessary documents to lift the logon password expiration status and return them to us.

STEP 3: Please log on to the Direct Banking Service after the expiration status has been lifted.

STEP 4: Please change your logon password in "Customer Service".

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【Notes】

• A logon ID is required to reset your logon password. If you do not know your logon ID, you cannot reset the password.
• After the expiration has been lifted, please change your password via the "Direct Banking Service" in the Seven Bank International Money Transfer App.
• If you are using Telephone Authentication, please check here.